Exploring ways of involving service users essay

Also they feel their funding may be put at risk if their views are not consistent with what services want to hear. When asked how user knowledge can make a more powerful impact to improve people's lives, service users highlight two closely interrelated issues.

Building on an initial survey of service users and service user organisations, a diverse range of service users took part in the project in different parts of the country. One hundred and forty three frontline mental health professionals, Service users feel that their knowledge is generally not valued or taken seriously by professionals, policy-makers and services.

The study had some important limitations. Lack of resources to ensure full and equal access for all service users. They see as helpful here a properly resourced national database of service-user organisations controlled by service users and a national user-led network which offers support, information exchange, improved communication, contacts, advice on good practice and a national voice.

The study employed a user-controlled research approach, with the support of local service user organisations. Strengthening service user knowledge Service users identify four key ways to strengthen service user knowledge to make more impact on policy and provision and to be better shared between service users and their organisations.

Service users and their organisations have raised the issue of what they are actually able to achieve by their involvement and to question the usefulness of getting involved.

Making user involvement work: supporting service user networking and knowledge

And that affects so many people everyday and every week. This project has sought to establish from service users how effectively they are able to get involved by exploring two key concerns of service user movements with them.

About the project This national project was based on a user-controlled research approach. Paying particular attention to diversity, it: Service users repeatedly stated that the best way for them to have more say in the services they use and for their knowledge to become valid in the eyes of service providers, was through better and sustained involvement, as opposed to 'tick-box' exercises.

So it might only be a little thing, but for me — I feel as though I have moved a mountain. Key obstacles they identified in the way of individual networking included transport problems in rural areas, the fragility of user-controlled organisations and the effort of being involved.

Service users see two routes to effective involvement — campaigning and negotiation.

Service users see two routes to effective involvement — campaigning and negotiation. This has been especially true in mental health. In a study evaluating the outcomes of a service user involvement initiatives, Storm et al. The survey was carried out in three mental health trusts covering a combined area of over 4.

Developments such as the Social Care Act, further consolidated the increased focus on user involvement by setting out requirements for all NHS organisations to ensure active participation in treatment decision-making, as well as the planning and evaluation of services.

Both individual service users and service user organisations feel that they have difficulties impacting on health and social care policy and provision effectively.

Making user involvement work: supporting service user networking and knowledge

As a mixed methods study, the analysis consisted of both quantitative and qualitative approaches. Although there were some differences in the responses of service users and frontline professionals, both groups reported that service user involvement was having a positive impact.

Inadequate provision for black and minority ethnic involvement because of restricted funding. It explores their views and experience as individuals and organisations, looking at what barriers they face, what helps and what they think will improve things for the future.

There are major gaps in the types of user-controlled organisations that exist in most areas. They limit involvement, particularly of black and minority ethnic service users and those with significant access requirements.

Similar findings were made by Storm et al. Exploring Ways of Involving Service Users care planning: the mental health nurse's perspective.

Service user involvement: impact and participation: a survey of service user and staff perspectives

Journal of Psychiatric and Mental Health Nursing, 7, pp. Service User and Carer Involvement in the assessment of student learning: an annotated bibliography Using an action research approach to involving service users in the assessment of professional competence.

European Journal of Social Work 8(2): User controlled research Service users decide on the issues and questions to be looked at, as well as the way the research is designed, planned and written up.

The service users will run the research advisory or steering group. Service User and Carer Involvement in the assessment of student learning: an annotated bibliography Using an action research approach to involving service users in the assessment of professional competence.

European Journal of Social Work 8(2): Working Collaboratively with Service Users and Carers on Mental Health Nursing Research What do we mean by involvement?

•As study participants? (No) •Involved in undertaking the research in some way or ways •Levels of involvement – a continuum D.

& Wykes, T. () Close to the bench as well as at the bedside: involving service. INTRODUCTIONThis essay will identify and explore ways in which service users are involved in mental health services, a brief history will precede a more detailed focus on three separate areas of service user involvement.

Exploring ways of involving service users essay
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